Section 01 Support

We are here. Always.

Whether you have a question before booking, need help finding the right resource, or just want to make sure you are in the right place, getting in touch is easy and you will always hear back from a real person. This is not a ticket system. It is a conversation.

Good support is not a department. It is a way of being present for the people you serve. Every message here gets a real, personal reply.

What do you need?

Three ways into the support section. Pick the one that fits what you are looking for right now.

✉

Get in Touch

Send a message, book a call, or find me on social. Happy to chat about anything related to workshops, consultancy, or membership.

Go there →
?

Frequently Asked Questions

Answers to the questions that come up most often about workshops, membership, consultancy, and how all the pricing works.

Read FAQs →
◎

Find a Resource

Looking for something specific across the CARE framework? Each pillar has its own page, workshops, and community resources.

Browse CARE →
Section 02 Get in Touch

Every question deserves an answer.

There is no wrong way to reach out. Whether you are a teacher exploring options for the first time, a coordinator planning a school-wide PD day, or a member with a question about your account, you will always get a warm, thoughtful reply. Choose the option that suits your question best.

Quickest Option

Book a Discovery Call

A free 30-minute conversation with Lu directly. An honest chat about where you are and what might help. Available across multiple time zones.

Book a Call

For Detailed Questions

Send an Email

For longer questions or booking inquiries. Lu reads every message personally and replies within two business days. Usually sooner.

Email Lu

For Membership Support

Member Help

Questions about your tier, billing, or access to resources. Include your membership email so we can find your account quickly.

Get Member Help

Legal and Policies

Terms and Privacy

All the important details about how this site works, how your data is handled, and what you can expect from thinkchat services.

Read Terms

Email

Reply within 2 business days. Usually sooner.

Discovery Call

Book directly in Calendly. Same week slots usually available.

Membership

Account questions answered within 1 business day.

Social Media

DMs welcome. Best for quick questions and community chat.

Section 03 Frequently Asked Questions

The questions people ask most.

If your question is not here, just send it through. Every question gets a real reply and if it comes up often enough it will find its way onto this page so the next person does not have to wonder.

The best starting point is a free 30-minute discovery call. We talk through where your school is on the CARE journey, what your staff need most, and what would give you the best return on your professional learning investment. There is no commitment attached to that conversation and no fee. Book it directly through Calendly.
Yes. Every off-the-shelf workshop across all three levels (Wondering, Exploring, Deepening) is available as a live online session. Online workshops run as two 3-hour blocks with a break between, designed specifically for the screen rather than simply moving an on-site day to Zoom. Dedicated online pricing is shown on the Workshops page.
CARE stands for Culture, Agency, Roles, and Experiences. It is a proprietary framework for understanding and transforming schools, developed through years of work in international education. Each pillar is the foundation of a forthcoming book. Workshops, consultancy, and membership are all structured around CARE, giving you a practical, practitioner-level entry into each of the four ideas.
This matters a lot here. The Wondering tier is $25 per month, the Exploring tier is $45 per month, and the Deepening tier is $85 per month. Annual billing saves between $60 and $205 depending on your tier. These prices are set with self-funding teachers in mind. If you are unsure which tier fits your budget and your practice, send a message and we will talk it through honestly.
Off-the-shelf workshops can often be booked with 4 to 6 weeks lead time. Bespoke workshops require a minimum of 8 weeks because of the design process involved. Short lead time bookings under 4 weeks are sometimes possible and carry the Full pricing rate. The earlier you reach out, the more flexibility there is in dates and preparation.
One complimentary reschedule is available if you give 30 or more days notice. Cancellations more than 30 days out retain the deposit with no additional charge. Between 15 and 29 days out, 75 percent of the total fee applies. Under 14 days, the full fee applies. These terms are in place because preparation work begins well before delivery day. Full details are on the Workshops and Consultancy pages.
Yes. There are no contracts and no lock-in periods. You can cancel at any time and your access continues until the end of the billing period you have already paid for. Annual members who cancel early are not automatically refunded for unused months, but if something significant has changed in your circumstances, reach out and we will find a fair solution together.
Yes. School team plans start at $320 per month for up to 10 staff at Exploring tier, and $550 per month for 11 to 25 staff. Deepening team access for a curriculum or leadership team is $500 per month. Whole-school plans for 25 or more staff are priced on a custom basis and are often paired with an on-site consultancy visit. All team plans include private school sessions each term.
Send it through by email or book a quick call. Every question is welcomed and every one gets a real reply. If a question comes up often enough, it will find its way onto this page so the next person does not have to wonder.

Still wondering? Send your question directly. It will always reach a real person.

Section 04 Find a Resource

Browse by CARE pillar.

Each pillar of the CARE framework has its own page, set of workshops, and community resources. Find the one that speaks to where your school is right now, and follow it as far as you want to go.

C
Culture
A
Agency
R
Roles
E
Experiences

Stay connected

The community does not stop at the end of a workshop or a membership session. Come and find the thinkchat community wherever you spend your time online.

Section 05 Legal and Policies

Terms of Use.

Written in plain language so you can actually read it. These terms cover your use of this website and any services you engage with through thinkchat consultancy, including workshops, online workshops, consultancy engagements, and the Virtual Learning Community.

These terms apply to your use of this website and to any professional services you engage with through thinkchat consultancy. By using this site or booking a service, you are agreeing to these terms. If anything here is unclear, please get in touch before proceeding.

1. Website Content

Everything on this site is provided in good faith and kept as accurate and current as possible. Pricing, availability, and programme details are subject to change without notice.

The content here is for informational purposes. thinkchat consultancy cannot be held responsible for decisions made based on information found on this site. If you are unsure about anything, reach out and ask before committing.

2. Workshops and Consultancy

All bookings are confirmed by a signed agreement and a deposit. Full payment terms, cancellation policies, and what is and is not included are detailed on the relevant service pages.

Cancellations: One complimentary reschedule with 30 or more days notice. Cancellations under 30 days carry fees of 75 to 100 percent of the total cost.

Travel: Billed separately at cost and not included in facilitation fees unless explicitly stated.

3. Virtual Learning Community

Membership is billed monthly or annually. You can cancel at any time and your access continues until the end of the billing period already paid for. There are no lock-in contracts.

Annual members who cancel early are not automatically refunded for unused months. If circumstances have changed significantly, reach out and a fair solution will be found.

Membership content is for personal professional use only. Reproducing or redistributing content without permission is not permitted.

4. Intellectual Property

The CARE framework, all associated content, workshop materials, and written work on this site are the intellectual property of thinkchat consultancy and Lu Gerlach.

You are welcome to reference and discuss ideas from workshops in your own practice. You are not permitted to reproduce, republish, or sell any of this material without prior written permission.

Permission is often granted for non-commercial educational use. Just ask.

5. Privacy and Data

Your personal information is collected only where necessary, used only for the purpose it was given, and never sold to third parties.

When you book through Calendly or pay through a third-party provider, those platforms have their own privacy policies which apply to that interaction.

To know what information is held about you or to request removal, send an email and it will be handled promptly and respectfully.

6. Limitation of Liability

thinkchat consultancy provides professional learning services in good faith. Results naturally vary depending on context, commitment, and implementation.

thinkchat consultancy cannot guarantee specific outcomes and cannot be held liable for how information or guidance is applied in your school setting.

7. External Links

Links to external resources are shared in good faith. thinkchat consultancy has no control over external content and cannot be responsible for what you find there.

If you notice a broken or problematic link, please let us know and it will be addressed promptly.

8. Changes to These Terms

These terms may be updated from time to time to reflect changes in services or legal requirements. The current version will always be available on this page.

Significant changes will be communicated to active members and clients directly. Continued use after an update means you are comfortable with the revised terms.

These terms were written to be read, not avoided. If you have a question about anything here, send a message and you will always get a straightforward, honest reply.

Last updated: May 2026

Still not sure where to start?

Just say hello.

The best next step is always a conversation. Book a free 30-minute call and we will figure out together what would actually help you most right now.

Book a Free Call